Frequently Asked Questions
Sanitization & PPE
Our fabric face masks are not medical devices or personal protective equipment (PPE) and can only prevent the spread by limiting droplet transmission.
General
To order online and use our services, click on the “Sign Up” link on the top to create an account and proceed by filling in the required details. You can also use your Facebook or Google sign in methods to easily register with our store. If you’ve already registered with us previously you can login using your credentials.
You can upload your artwork/design while selecting your product. It is recommended to use an online file sharing service to upload big file sizes.
Yes, if the ordered product requires mockup we will develop and confirm for your approval for production. For artwork/designs contact us directly.
No. We are currently accepting orders online from the United Arab Emirates only.
All payments should be made using the currency United Arab Emirates dirham (AED) only.
If the order has not been processed yet, you can contact us directly for cancelling an order.
To retrieve your username and password, click on the SIGN IN button at the top of our page and in “Reset your password?” section enter the email address you have registered with and click on “RESET PASSWORD” button. Within a few minutes, you will receive an email with password reset link. Check your spam emails too, in case the email with log-in details ended up in there.
You can see your order status by logging into your account and visiting your order details from your account dashboard.
Our office is open from 9 AM to 6 PM, Sat-Thu.
To order online and use our services, click on the u201cSign Upu201d link on the top to create an account and proceed by filling in the required details. You can also use your Facebook or Google sign in methods to easily register with our store. If youu2019ve already registered with us previously you can login using your credentials.
Yes, if you have bulk orders or custom-made product requirements please contact us.
You can upload your artwork/design while selecting your product. It is recommended to use an online file sharing service to upload big file sizes.
Yes, if the ordered product requires mockup we will develop and confirm for your approval for production. For artwork/designs contact us directly.
No. We are currently accepting orders online from the United Arab Emirates only.
All payments should be made using the currency United Arab Emirates dirham (AED) only.
If the order has not been processed yet, you can contact us directly for cancelling an order.
To retrieve your username and password, click on the SIGN IN button at the top of our page and in u201cReset your password?u201d section enter the email address you have registered with and click on u201cRESET PASSWORDu201d button. Within a few minutes, you will receive an email with password reset link. Check your spam emails too, in case the email with log in details ended up in there.
You can see your order status by logging into your account and visiting your order details from your account dashboard.
Our office is open from 9 AM to 6 PM, Sat-Thu.
