Frequently Asked Questions

General

  • How to register with Chrysels Store?

    To order online and use our services, click on the “Sign Up” link on the top to create an account and proceed by filling in the required details. You can also use your Facebook or Google sign in methods to easily register with our store. If you’ve already registered with us previously you can login using your credentials.

  • When and how do I upload my file?

    You can upload your artwork/design while selecting your product. It is recommended to use an online file sharing service to upload big file sizes.

  • Do you design artworks/mockups for my order?

    Yes, if the ordered product requires mockup we will develop and confirm for your approval for production. For artwork/designs contact us directly.

  • Do we accept orders from other countries?

    No. We are currently accepting orders online from the United Arab Emirates only. 

  • Which currency can be used to make payments?

    All payments should be made using the currency United Arab Emirates dirham (AED) only.

  • Can I modify or cancel the order?

    If the order has not been processed yet, you can contact us directly for cancelling an order.

  • I have forgotten my username and password. What should I do?

    To retrieve your username and password, click on the SIGN IN button at the top of our page and in “Reset your password?” section enter the email address you have registered with and click on “RESET PASSWORD” button. Within a few minutes, you will receive an email with password reset link. Check your spam emails too, in case the email with log-in details ended up in there.

  • Where can I see my order status?

    You can see your order status by logging into your account and visiting your order details from your account dashboard.

  • What are your customer service hours?

    Our office is open from 9 AM to 6 PM, Sat-Thu.

  • Sanitization & PPE

  • How does the fabric face mask protect the user?

    Our fabric face masks are not medical devices or personal protective equipment (PPE) and can only prevent the spread by limiting droplet transmission.

  • To order online and use our services, click on the “Sign Up” link on the top to create an account and proceed by filling in the required details. You can also use your Facebook or Google sign in methods to easily register with our store. If you’ve already registered with us previously you can login using your credentials.

    Yes, if you have bulk orders or custom-made product requirements please contact us.

    You can upload your artwork/design while selecting your product. It is recommended to use an online file sharing service to upload big file sizes.

    Yes, if the ordered product requires mockup we will develop and confirm for your approval for production. For artwork/designs contact us directly.

    No. We are currently accepting orders online from the United Arab Emirates only.

    All payments should be made using the currency United Arab Emirates dirham (AED) only.

    If the order has not been processed yet, you can contact us directly for cancelling an order.

    To retrieve your username and password, click on the SIGN IN button at the top of our page and in “Reset your password?” section enter the email address you have registered with and click on “RESET PASSWORD” button. Within a few minutes, you will receive an email with password reset link. Check your spam emails too, in case the email with log in details ended up in there.

    You can see your order status by logging into your account and visiting your order details from your account dashboard.

    Our office is open from 9 AM to 6 PM, Sat-Thu.

    Still having question that needs to be answered? contact us.

    We're here to help!